At Aloft Merchandise, we aim to provide the highest quality corporate gifting solutions to our clients. As our products are often customized and ordered in bulk, we have specific policies regarding returns, cancellations, and related concerns. Please read the following terms carefully before placing an order.

1. Applicability

This Returns & Cancellations policy applies to all corporate gifting products ordered through Aloft Merchandise. By placing an order, you acknowledge and agree to the terms outlined below.

2. Returns Policy

2.1 Non-Returnable Items

  • Due to the nature of corporate gifting, most products are customized or made-to-order. As such, they cannot be returned or exchanged once delivered unless they meet the criteria mentioned in section 2.2.

2.2 Eligible Returns
Returns are only accepted in the following cases:

  • The product is damaged or defective upon delivery.
  • There is a mismatch in the product delivered (e.g., incorrect item or quantity).
  • The customization does not match the approved design specifications.

2.3 Conditions for Returns

  • Any claim for a return must be initiated within 7 days of delivery by contacting us at [email/phone number].
  • The item must be unused and returned in its original packaging.
  • Proof of purchase and evidence of damage or discrepancy (e.g., photographs) must be provided for evaluation.

2.4 Return Process

  • Once the return request is approved, our team will coordinate the collection of the items.
  • After receiving and inspecting the returned product, a replacement or refund (as applicable) will be processed.

3. Cancellations Policy

3.1 Before Order Confirmation

  • Orders may be canceled before they are confirmed and processed without incurring any charges.

3.2 After Order Confirmation

  • Once an order is confirmed and processing has begun, cancellations will not be accepted for customized products.
  • For non-customized bulk orders, cancellations may be considered on a case-by-case basis and may incur a cancellation fee to cover administrative and production costs.

3.3 Requesting a Cancellation

  • To request a cancellation, please contact us immediately at [email/phone number]. Include your order details and reason for cancellation.

4. Refunds

4.1 Refund Eligibility

  • Refunds are issued only for returned products that meet the eligibility criteria or for canceled orders approved prior to processing.

4.2 Refund Process

  • Refunds will be processed within 7-10 business days after the returned items are received and inspected or after the cancellation is confirmed.
  • Refunds will be issued via the original payment method unless otherwise agreed upon.

4.3 Non-Refundable Scenarios

  • Customization charges are non-refundable once the design is approved by the client.
  • Shipping fees (if applicable) are non-refundable, except in cases of defective or incorrect items.

5. Exceptions and Limitations

  • Aloft Merchandise reserves the right to refuse returns or cancellations that do not comply with this policy.
  • Bulk orders with customized branding are strictly non-returnable and non-cancelable once production begins.

6. Contact Information

For any queries or to initiate a return or cancellation, please contact:

  • Email: info@aloftmerchandise.com
  • Phone: +91 844 749 9000
  • Business Hours: Mon to Sat (11 AM to 06 PM)

7. Changes to the Policy

Aloft Merchandise reserves the right to amend or update this policy at any time without prior notice. Please check this page regularly for updates.

Last updated: 28th Nov 2024

This policy is tailored for a corporate gifting business that deals primarily with customized and bulk orders. Adjust the details as necessary to reflect your business operations.